We hope you don’t have any! In the event that this may happen, the following policy is appropriate:

In the first instance, take up the issue with the Nursery Manager. If the matter is not resolved, which is unlikely, please feel free to contact one of the following people, who will arrange to meet with you:

Jacqui Mason – Operations Director

Cathy Griffin – HR Director

Simon King - Finance Manager

Julia Mason – Operational Manager Customer Relations/Individual Needs

Alice Houldsworth - Early Years/Safeguarding

Tracy Woods – Operational Manager - Under 3's -South Region

Emma Goodall– Operational Manager - Under 3's North Region

Julie Wenn - Operational Manager OOS/Holiday Clubs  

All of the above can be contacted on the following number:

0115 9732600

It is hoped our complaints procedure which takes the following format will resolve all identified issues.

• A meeting will be arranged with the Manager to discuss, and resolve the situation as soon as possible.
• If unresolved a second meeting will be arranged with Senior Management – Operations.

If you remain dissatisfied you can contact OFSTED on the following number:

                                                                     08456  40 40 40

In the unlikely event that Children 1st are unable to resolve the issues identified to a successful conclusion then it is your right to terminate your child’s place with the nursery forthwith without giving a months notice